Frequently Asked Questions (FAQs)

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

• What are the TOTAL move in fees, including rent and when are these due?
• How much notice do I need to give prior to vacating?

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

In order to move-in, we require a valid government issued ID, a one-time administrative fee, and the first installment of monthly rent. The move-in process can be completed in-person with the help of our property managers or online at your convenience. If you complete the rental process online, you will be asked to show a valid government ID to receive your gate code when you arrive at the facility. 

We know that you are trusting us to store your personal belongings and we take every measure to deter theft and nefarious activity. All of our properties are well-lit, fenced, and gated and our electronic access system requires a unique tenant code to enter the premises. Additionally, all of our properties are equipped with a CCTV security system and our rental agreement requires all units to be secured by a disc style lock for maximum security.

Our office is staffed Monday-Friday from 9am to 5pm and from 9am to 3pm on Saturdays. You may access your unit from 6am to 10pm daily. Select locations may offer 24 hour access for an additional monthly fee. This varies by location and we recommend calling the property manager at your location for store specific information.

Yes, all of our locations and all our units are drive-up accessible. This means you unload directly from your vehicle and straight to your unit. No elevators, hallways, or hassle.

Yes, we have on-site property managers at all locations. We pride ourselves on providing excellent customer service and we believe having on-site staff elevates the customer experience. All of our stores have an on-site property manager who directly answers your phone call.

In the event that there are unforeseen circumstances, your call may be routed to a nearby property manager but you will still be getting an A1 U Store It employee between the hours of 9am-5pm Monday through Friday and 9am-3pm on Saturday. If you call outside our normal business hours, we do have an after hours service that can make a reservation, take payments, or provide general information about your account and our facility.

As a family-owned business, we believe in fair and transparent pricing. We understand that budgeting for monthly expenses can be difficult when rates change unexpectedly. With A1 U Store It, you can expect your rate to stay the same for at least six (6) months from the time of move-in. Thereafter, rates are reviewed on an approximate, annual basis to account for changes in the consumer price index. All changes to customer rates come with advanced, written notice no less than thirty (30) days prior to the effective date of the change.

Please note, this policy may not apply to select promotional move-in offers. For example, if the move in rent is $100/mo. and you receive a 50% off the first three (3) months promotion, you can expect to pay $50/mo. for the first three (3) months. Thereafter, monthly rent will go to $100/mo.

While we can’t speak to your individual homeowner’s or renter’s policy, we strongly recommend a Tenant Protection Plan to cover the contents of your unit. Our plans are first pay coverage. This means that should something happen to your storage unit, your contents will be covered first by our plan. There’s no out-of-pocket deductible and you don’t have to make a claim against your homeowner’s or renter’s policy.

Our on-site property managers are equipped to handle most customer issues. If you find that your issue cannot be resolved or you are unhappy with the service you received, please email us directly at support@a1ustoreit.com.

In addition to the monthly rent, we require a one-time administrative fee at move-in for all customers which helps ensure that your paperwork gets processed quickly and accurately by our on-site property managers. We do provide other optional products as a convenience to our customers. Check with your local on-site property manager for details.

All of our rental agreements are month to month for your convenience. The maximum prepayment that we will allow is six months. We do not offer any prepaid promotions at this time.

For most self-storage users, the additional cost of climate control is not necessary. Climate controlled storage may be beneficial if you will be storing items such as antique, wooden furniture, musical instruments, pharmaceuticals, irreplaceable documents, photos, or valuable artwork. If you are still unsure about whether you need climate controlled storage or not, please consult with your local, on-site property manager.

We do everything we can to provide a clean and dry storage facility, however, mold and mildew can develop wherever moisture is present. While proper storage can significantly reduce the risk, no storage environment can guarantee that mold or mildew will never occur.
To help protect your belongings, we recommend storing only clean, dry items and using proper packing techniques that allow air circulation around your belongings. Avoid placing damp items into storage, and consider using moisture-control products when storing items that may be sensitive to humidity.
If you have questions about preparing your belongings for storage, please refer to our Storage Tips section here.

Our rental agreement requires the use of a disc style lock for maximum security.

For security reasons, our staff cannot accept deliveries on your behalf, hold keys to your unit, or provide gate access to anyone who is not a tenant. Should you choose to have deliveries made on your behalf, you must provide unit access information to your chosen carrier. Any deliveries made on your behalf are your sole responsibility.

Yes, we strongly recommend viewing the unit prior to completing the rental agreement. This ensures your belongings will fit and avoid the potential hassle of transferring to a different size unit later.

We believe the customer experience is paramount and we do everything in our control to provide a clean and professionally managed facility. Our pest control vendors are contracted to service our properties quarterly. Additionally, our rental agreement prohibits storing perishable goods, open containers of food, or things of the like. While we do everything in our control to provide clean facilities, things can still happen. Should you notice any issues with your unit, please reach out to your store’s on-site property manager.

If you lost your keys and/or can no longer access your unit, please inform your on-site property manager as soon as possible so that they can schedule our maintenance personnel to remove the lock within 48 hours for a fee. Removal of your own lock is strictly prohibited to prevent property damage and/or personal injury.

Yes, please consult with your on-site property manager should you wish to transfer to a larger or smaller sized unit.

Yes, all of our properties were engineered to comfortably navigate up to a 29 foot moving truck. Some properties can accommodate full-size tractor trailers. Individual properties vary so we recommend calling our on-site property managers with specific questions.

When you are ready to move out, we ask that you give prior written notice as prescribed in your rental agreement. In order to avoid further charges, we require that you remove all items from your unit, including the lock on the door. To ensure your account is closed in a timely manner, we highly recommend notifying the on-site property manager once all items have been vacated.